A 60–Minute Support Ticket Response Guarantee
We provide a one–hour response warranty for every support ticket or email that you send to the technical support team. We’ll swiftly reply to all standard questions and forward right away the issue to our server admins if further assistance is needed. If you order the Optional Managed Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon beforehand.
A Top–Notch Help Desk Service
Our technical support team will be available to you 24–7 if you require help with the Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. And if you need assistance with the routine administration tasks on your dedicated web hosting server, you can order the Optional Managed Services package, which includes data backup hard disk drive space, OS updates every week, software installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
Every Linux dedicated servers hosting package is equipped with our cost–free Control Panel, which sports an exhaustive knowledgebase and a selection of how–to video tutorials. Whenever you require assistance while working with the Control Panel, just hit the Videos or Help buttons located in the top right corner.