You can find plenty of shared website hosting suppliers out there, yet many of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have via this particular channel of communication may vary based on the provider - some provide you with professional phone support, others offer basic and customer support only as some issues are more time-consuming and it is faster and easier to be resolved via a support ticket, especially if the issue needs to be escalated. Nonetheless, it's good to know that you can always get in touch with your web hosting supplier because there're lots of small matters which can be taken care of without difficulty and in a very timely manner through a phone call, not mentioning that you're able to get additional information about the services before you become a customer.

Phone Support in Shared Website Hosting

We know that the option to communicate with a live agent is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you will be able to reach us on the phone for fourteen hours a day. In case you consider obtaining one of our Linux shared website hosting packages, for example, you have the option to give us a call and find out more about our solutions before you order so as to make sure that we match all system requirements for your sites. After the order, you will be able to contact us about all of the sales and / or billing problems you may experience, or receive any kind of general or basic technical info you need. We've aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you can use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of your issue.