There are a handful of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a trouble ticket system. This is the easiest means of communication for a number of reasons. If no tech support staff representative is available at the moment and they are all engaged, a phone call may not be answered, but a ticket will always be received. In addition, you can copy & paste extensive pieces of info without having to worry about typos, and if a certain problem needs more time to be solved or a number of responses have to be exchanged, all the information will be in the exact same location, so each party can always see the comments added by the other one. The drawback of using tickets to get in touch with your hosting provider is that they’re often separate from the web hosting platform, which suggests that if you need to provide info or to follow instructions, you’ll need to use no less than 2 separate systems and this number can grow in case you would like to manage several domain names. Additionally, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we are using for our Linux shared website hosting packages isn’t separate from the web hosting account. It is included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any time with just a few clicks, without having to leave your account. The ticketing system includes a quick-search box, so you can track down practically any ticket that you have already opened, if needed. Also, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to solve a given problem even before you actually open a ticket. The response time is no more than sixty minutes, so you can receive timely assistance at any given moment and if our customer care team suggests that you should do something in your hosting account, you can do it instantly without the need to leave the Control Panel.