Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our Linux shared website hosting packages isn’t separate from the web hosting account. It is included in our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any time with just a few clicks, without having to leave your account. The ticketing system includes a quick-search box, so you can track down practically any ticket that you have already opened, if needed. Also, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to solve a given problem even before you actually open a ticket. The response time is no more than sixty minutes, so you can receive timely assistance at any given moment and if our customer care team suggests that you should do something in your hosting account, you can do it instantly without the need to leave the Control Panel.